Choosing a configuration
State the software, its version, the expected result, and the approximate size of your job. For images, specify the dimensions and the number of files. For a model, give its name, its settings, and how you plan to use it. If a test has already failed, copy the error message after removing any private information.
A question like "This processing exceeds 24 GB with these settings; which model should I look at next?" is more useful than a request for a simply more powerful card. You can describe your needs without sharing your data, your prompts, or your client files.
For an order or a payment
Log in to your account to open the case. Note its reference, the status shown, and the action that's giving you trouble. For a crypto payment, add the asset and network involved. After a transfer, use "I have paid" on the corresponding payment request; the report remains visible in tracking.
If several requests appear in the history, find the one whose address and amount you used. Tracking automatically checks the server status; a reported payment stays pending until the server confirms the settlement. A temporary tracking error does not prove that your transfer failed. Avoid sending a second transfer to try to change the status: describe the situation in your help request first.
Regaining access to your case
Log in with your email and password to find your orders again, including from another browser. A session lasts a maximum of 30 days; after it expires or you log out, logging in again restores access. Settings let you change your password by providing your current password; the other sessions are then closed. If you've forgotten your password, no email reset is available. Keep it in a password manager.
A sufficient description, without secrets
The support form records a subject and a message. Describe what you expected, what you got, and the steps you've already tried. Never send a password, a private key, a recovery phrase, or any access secret. These items are needed neither to choose the GPU nor to understand an order.